While Toucan Protocol Association (”Toucan”) may provide links to exchanges including but not limited to https://uniswap.org/ https://www.sushi.com/ this shall not be interpreted as an endorsement or recommendation of these exchanges.
You agree that your use of exchanges is at your own risk. Purchasing, holding and selling of crypto assets represents a risk-exposed activity in crypto assets, and you are required to conduct your own due diligence prior to trading on exchanges and other trading platforms for crypto assets (”exchanges”). You recognise that markets for crypto assets are highly volatile and subject to change. You understand and acknowledge that your crypto assets may lose some or all of their value on these exchanges. As an investor, it is your responsibility to use exchanges on the basis of your own judgement of the market. You understand that in no event shall Toucan be liable for any direct or indirect losses caused by your use of exchanges. All transactions and activity on exchanges are your own responsibility and are at your own risk.
These links to exchanges are not an offer to sell or solicitation of an offer to sell nor shall it be construed as a recommendation to sell any crypto asset to any person in a jurisdiction where any such sale is unlawful in accordance with the laws of that jurisdiction. Toucan makes no representations and disclaims all warranties whether expressed, implied, or statutory regarding the safety of these exchanges and their corresponding platforms.
Toucan values the feedback and satisfaction of our community. We are committed to providing a transparent and responsive service. If you have any concerns or complaints, we encourage you to follow our formal complaint procedure outlined below to ensure your issue is addressed promptly and efficiently.
How to Submit a Complaint
- Direct Contact: For any complaints or concerns, please reach out directly to our dedicated support team by emailing [email protected]. This ensures that your complaint is logged officially and can be tracked through to resolution.
- Complaint Submission: When submitting your complaint, please provide a detailed account of your issue, including what happened, when it occurred, and what resolution you are seeking. The more information you can provide, the better we will be able to assist you.
- Acknowledgment of Receipt: Upon receiving your complaint, we will send you an acknowledgment of receipt within 48 hours, confirming that your complaint is being processed.
- Investigation Process: Your complaint will be thoroughly investigated by our team. This process includes reviewing your case, the details you have provided, and any relevant transaction records or communications. We may reach out to you if additional information or clarification is needed.
- Resolution: After a thorough investigation, we aim to resolve your complaint and inform you of the outcome within 45 business days of receipt. Our response will include a detailed explanation of our findings, any actions we have taken, and steps to prevent future issues.
- Further Assistance: If you are not satisfied with the outcome of your complaint, please let us know. You can respond directly to the resolution email, and we will take further steps to re-evaluate your case and seek an amicable resolution.
Arbitration
Should you feel that your complaint has not been resolved satisfactorily through our internal process, you have the option to escalate the issue for arbitration. Details of the arbitration process and how to initiate it will be provided upon request.
Our Commitment
Toucan is committed to ensuring that all complaints are handled fairly, confidentially, and promptly. Your feedback is invaluable to us as we strive to improve our services and your experience.
For any additional guidance or to submit a complaint, please contact us at [email protected].
You agree that your use of exchanges is at your own risk. Purchasing, holding and selling of crypto assets represents a risk-exposed activity in crypto assets, and you are required to conduct your own due diligence prior to trading on exchanges and other trading platforms for crypto assets (”exchanges”). You recognise that markets for crypto assets are highly volatile and subject to change. You understand and acknowledge that your crypto assets may lose some or all of their value on these exchanges. As an investor, it is your responsibility to use exchanges on the basis of your own judgement of the market. You understand that in no event shall Toucan be liable for any direct or indirect losses caused by your use of exchanges. All transactions and activity on exchanges are your own responsibility and are at your own risk.
These links to exchanges are not an offer to sell or solicitation of an offer to sell nor shall it be construed as a recommendation to sell any crypto asset to any person in a jurisdiction where any such sale is unlawful in accordance with the laws of that jurisdiction. Toucan makes no representations and disclaims all warranties whether expressed, implied, or statutory regarding the safety of these exchanges and their corresponding platforms.